Privacy Policy

Who we are

Our website address is: https://www.heswallroofers.co.uk/.

What personal data we collect and why we collect it

Contact forms

We use contact forms to get back to customers who have asked for a call back or a reply by email. This information is used purely for the purpose of getting in touch with our customers and is never passed on to any third party. If you would like your details taken off our records, you are welcome to email us and ask for that information to be removed.

Users may be asked to provide details such as their name, email address, mailing address, phone number and so on, depending on what is needed. That said, users are free to browse our site without giving us any personal details. We will only collect personal identification information from users if they choose to give it to us voluntarily. Users can always decline to provide that kind of information, though doing so may mean they are unable to take part in certain activities on the site.

We may also collect non personal identification information about users when they interact with our site. This could include things like the browser name, the type of device being used, and technical details about how users are connecting to our site, such as the operating system and internet service provider being used.

Cookies

If you leave a comment on our site you can choose to save your name, email address and website in cookies. This is simply to make things easier for you so you do not need to fill in your details all over again the next time you leave a comment. These cookies will stick around for one year.

If you have an account and log in to this site, a temporary cookie will be set to check whether your browser accepts cookies. This cookie holds no personal data and is removed when you close your browser.

If you visit a page, an extra cookie will be saved in your browser. This cookie contains no personal data and is simply there to provide a more tailored experience for our customers. It expires after one day.

Analytics

We occasionally use analytics tools to keep an eye on how our website is performing and to make improvements where needed. The software we use is Matomo Analytics and it is hosted locally. This information is not shared with any third party. You can find out more about Matomo Analytics here.

Third party websites

Users may come across adverts or other content on our site that link through to the websites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not have control over the content or links that appear on those sites and we are not responsible for the practices used by websites that are linked to or from our site. On top of that, those sites and services, including their content and links, can change at any time. They may also have their own privacy policies and customer service policies in place. Browsing or interacting with any other website, including those that carry a link to our site, is subject to that website’s own terms and policies.

How we protect your information

We put suitable data collection, storage and processing practices in place, along with security measures, to guard against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and any other data stored on our site.

How long we retain your data

If you leave a comment, that comment and its associated data are kept indefinitely. This allows us to automatically recognise and approve any follow up comments rather than holding them in a moderation queue.

For users who register on our website, we also store the personal information provided in their user profile. All users are able to view, edit or delete their personal information at any time, with the exception of their username. Website administrators are also able to view and edit that information.

What rights you have over your data

If you have filled in a contact form on this site or have left comments, you can request an exported file of the personal data we hold about you, including any data you have submitted yourself. You can also ask us to erase any personal data we hold about you. This does not cover any data we are required to keep for administrative, legal or security reasons.

Where we send your data

All data is hosted locally by our website and is not sent anywhere else.

Your acceptance of these terms

By using this site, you are indicating that you accept this policy. If you do not agree with it, please do not use our site. Carrying on using the site after any changes to this policy have been posted will be taken as your acceptance of those changes.

Complaints

If you have a complaint about this policy or about any personal information we hold about you, please get in touch with us via our contact page. If you are not happy with the outcome, you have the right to raise a complaint with your local data protection authority.